TEST SALESFORCE ADX261 TESTKING, EXAM ADX261 GUIDE

Test Salesforce ADX261 Testking, Exam ADX261 Guide

Test Salesforce ADX261 Testking, Exam ADX261 Guide

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Tags: Test ADX261 Testking, Exam ADX261 Guide, ADX261 Practice Questions, ADX261 Examcollection, ADX261 Valid Test Bootcamp

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Salesforce ADX261 exam is designed for professionals who want to showcase their expertise in administering and maintaining the Service Cloud. Administer and Maintain Service Cloud certification exam is designed to test the candidates on various aspects of the Service Cloud, including managing cases, creating and customizing reports, and configuring service entitlements. ADX261 Exam covers a wide range of topics, and passing it demonstrates the candidate's knowledge and skill in administering and maintaining the Service Cloud.

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Valid Test ADX261 Testking | Latest Salesforce Exam ADX261 Guide: Administer and Maintain Service Cloud

In the learning process, many people are blind and inefficient for without valid ADX261 exam torrent and they often overlook some important knowledge points which may occupy a large proportion in the Salesforce ADX261 exam, and such a situation eventually lead them to fail the exam. While we can provide absolutely high quality guarantee for our Administer and Maintain Service Cloud ADX261 practice materials, for all of our learning materials are finalized after being approved by industry experts.

Salesforce Administer and Maintain Service Cloud Sample Questions (Q85-Q90):

NEW QUESTION # 85
Universal Containers (UC) wants to report on how many customers with Service Contracts have specific entitlements to determine if UC's support offerings should be adjusted.
Which feature should the consultant recommend?

  • A. Build a joined report.
  • B. Build a custom report type.
  • C. Build a dashboard.

Answer: B


NEW QUESTION # 86
Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

  • A. Use the Files Related List on each article to add files to the articles.
  • B. Upload the files as Documents, then relate them to the migrated articles.
  • C. Use the Lightning Knowledge Migration Tool and choose 'include files'.

Answer: A

Explanation:
When migrating to Lightning Knowledge, file attachments from Classic Knowledge articles do not automatically transfer. To migrate these file attachments, consultants can manually add files to the corresponding Lightning Knowledge articles using the Files Related List. This approach ensures that all relevant attachments are associated with the correct articles, maintaining the integrity and usefulness of the Knowledge base post-migration.


NEW QUESTION # 87
universal containers wants to schedule technicians for repair services when an agent is unable to solve customer problem via call center

  • A. Contact Requests
  • B. field service
  • C. Omni channel
  • D. Mobile connect

Answer: B

Explanation:
Field Service is the functionality that a consultant should recommend to schedule technicians for repair services when an agent is unable to solve a customer problem via call center. Field Service is a product that allows you to manage your mobile workforce and deliver onsite service to your customers. Field Service can be used to create work orders, schedule appointments, dispatch technicians, track service delivery, and optimize routes. Field Service can also be integrated with other Service Cloud features, such as cases, entitlements, knowledge, or chat. Verified Reference: [Service Cloud Consultant Certification Guide & Tips], Field Service Overview


NEW QUESTION # 88
A Service Representative transfers a Live Agent Chat to another Representative. Which two things will happen? Choose 2 answers

  • A. The Chat Transcript and Case are transferred.
  • B. The Customer is shown the new Representative's Name
  • C. The Customer does not know they were transferred.
  • D. Both Service Reps can chat with the Customer.

Answer: A,B

Explanation:
The Chat Transcript and Case are transferred and The Customer is shown the new Representative's Name are two things that will happen when a Service Representative transfers a Live Agent Chat to another Representative. These are the expected behaviors of the Chat Transfer feature, which allows agents to transfer chat sessions to other agents or queues when they need assistance or escalation. When an agent transfers a chat session, the following things will happen:
The Chat Transcript and Case are transferred to the new agent or queue. The chat transcript is a record that captures the entire conversation between the customer and the agent during a chat session. The chat transcript can be related to a case or other records in Salesforce. When a chat session is transferred, the chat transcript and any related records are moved to the new agent or queue, so they can access the chat history and context.
The Customer is shown the new Representative's Name on their chat window. This is a way of informing the customer that their chat session has been transferred and who they are chatting with now. The customer will also see a message that says "You have been transferred" on their chat window.
Verified Reference: [Service Cloud Consultant Certification Guide & Tips], Transfer Chats to Other Agents or Queues


NEW QUESTION # 89
What are three best practices that should be used when deploying Salesforce functionality to production? Choose 3 answers

  • A. Plan and communicate the deployment to all users of the organization in advance.
  • B. Ensure all users refrain from logging into production for an entire day prior to deployment.
  • C. Ensure that at least 60% of the code is covered by unit tests before deploying to production.
  • D. Select a window of time when users will NOT be making changes to the organization.
  • E. Migrate a test deployment to a staging environment for a smoother real-life experience.

Answer: A,D,E

Explanation:
These are three best practices that should be used when deploying Salesforce functionality to production. Planning and communicating the deployment to all users of the organization in advance will help avoid confusion and disruption, as well as ensure user adoption and feedback. Selecting a window of time when users will NOT be making changes to the organization will prevent data loss, conflicts, and errors during the deployment process. Ensuring all users refrain from logging into production for an entire day prior to deployment will minimize the risk of overwriting or corrupting the deployed functionality. Verified Reference: : https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/plan-and-prepare-for-deployments : https://trailhead.salesforce.com/en/content/learn/modules/application-lifecycle-and-development-models/deploy-changes-to-production


NEW QUESTION # 90
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Additionally, the web-based Administer and Maintain Service Cloud (ADX261) practice test works on all operating systems such as Windows, iOS, Android, and Linux, providing flexibility to users. Browsers including MS Edge, Internet Explorer, Safari, Opera, Chrome, and Firefox also support the online version of the Administer and Maintain Service Cloud (ADX261) practice exam. Features we have discussed in the above section of the 2Pass4sure Administer and Maintain Service Cloud (ADX261) practice test software are present in the online format as well. But the web-based version of the ADX261 practice exam requires a continuous internet connection.

Exam ADX261 Guide: https://www.2pass4sure.com/Certified-Service-Cloud-Consultant/ADX261-actual-exam-braindumps.html

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